Effective Date:01.09.25
At Airène, each garment is crafted with care and intention. Because we use limited deadstock fabrics and mindful production practices, we value every order as part of our commitment to sustainability. We kindly encourage conscious purchasing and appreciate your patience as we ensure your pieces are delivered with the same care in which they were made.
Orders are typically processed within 3 business days after payment is received.
Orders placed on weekends or holidays will be processed on the following business day.
You will receive an order confirmation email once your purchase is placed, and a shipping confirmation email with tracking details once your order has been dispatched.
We offer the following shipping options:
Standard Shipping: [Estimated delivery time 3–7 business days]
Express Shipping: [Estimated delivery time 1–3 business days]
International Shipping: Available to select countries. Delivery times vary by destination.
Shipping rates are calculated at checkout based on your location, the selected shipping method, and order size/weight.
Customs duties, taxes, and fees may apply to international orders and are the responsibility of the customer.
Delivery times may be extended due to customs clearance procedures.
Airène is not responsible for delays caused by customs or international carriers.
Estimated delivery times provided at checkout are approximate and may vary due to factors beyond our control, including carrier delays, weather conditions, or customs processing. While we cannot guarantee exact arrival dates, we will always strive to ensure your order reaches you as promptly as possible.
Once your order has shipped, you will receive an email with tracking information (if available).
Tracking allows you to follow your order’s journey directly through the carrier’s website.
Please ensure that your shipping details are correct at the time of purchase.
Airène is not responsible for undelivered packages due to incorrect or incomplete information provided at checkout.
If a package is returned to us, reshipping costs will be charged to the customer.
If your order arrives damaged, please contact us within 3 business days of delivery with photographs of the product and packaging.
If your package is lost in transit, we will work with the carrier to investigate and resolve the issue.
Some of our pieces may be pre-order or made-to-order, reflecting our commitment to slow, thoughtful fashion. Delivery times for these items will be clearly stated in the product description and may extend beyond our standard processing timelines.
For questions regarding shipping or delivery, please reach out to us:
Airène
Website: www.airenelabel.com
Email: info@airenelabel.com
Address: 21 Yakov Kraykov str., Sofia, Bulgaria
